HostedSwitch® Reporting
From HostedSwitch®
Contents |
CDR reports
ASR, ACD, PDD Monitoring
In order to check ASR, ACD and PDD:
- Enter CDRs
- Select "Aggregate" in Report Type
- Specify Date Range, Originator, Terminator, Phone#, Route ID (if needed)
- Click "Search"
- Overall statistics for CDRs matching your criteria are displayed in "Total" row at the bottom of the report
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Filtering by Customer, Equipment, Destination
Every Report in CDRs section can be filtered by:
- Originator (Customer or Equipment)
- Terminator (Customer or Equipment)
- Phone number
- Route ID
By ticking available checkboxes you can choose what fields you want to be displayed in a particular report:
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Profit Analysis
In order to estimate your profit/profit margin per route, customer, destination etc.
- Enter CDRs
- Select Aggregate report type
- Check "Profit" and "Profit,%" checkboxes
- Set Date, Route, Customer and other filters (if necessary)
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Quality Analysis
To see what routes (destinations, customers) fail to meet your quality requirements:
- Enter CDRs
- Choose "Aggregate" in Report Type
- Set Date Range, Originator, Terminator, Phone#, Route ID (if needed)
- Click on "Quality filter" below "Reference ID"
- Records below your Quality requirements level will be highlighted in red color
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Disconnection Reason
Every Failed Call at HostedSwitch® receives internal Return Values(Current and Final). Coupled with standard ISDN and SIP errors, these RVs usually provide helpful information in troubleshooting failed calls. By putting your mouse over RV or ISDN/SIP error you will get a short hint explaining the type of this particular error.
In order to see Failed Calls and their respective Disconnection Reasons:
- Enter CDRs
- Select "Failed Calls" Report Type
- Specify "ISDN&RV" values(hold "Ctrl" to select multiple RVs or ISDN errors)
- We selected "RV 45" in the depict below
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Custom Error Groups
Custom Error Group is a functionality which allows to keep several errors (SIP, ISDN or RV) in one group. Once created, this group may be selected in the ISDN&RV list of errors for searching call attemptes rejected with errors indicated in the error group.
In order to create a Custom Error Group at HostedSwitch® follow these steps:
- Enter the Advanced Settings page and activate the Custome Error Group functionality.
Do not forget to click "Save Changes" button to confirm functionality activation.
- Enter the CDR->Custom Error Groups page and click "Add New" button. In the new page specify a name of the error group in the "Name" field. Then select errors in the "ISDN&RV Codes" field and move selected errors to the "Selected Codes" field. After that click "Submit" button - the just created error group will appear in the list.
- Enter CDR tab and select "Failed calls" in the "Report Type" dropdown list - ISDN&RV field will appear. You can see just added error group in the top of the errors list.
You can select this error group and issue a search.
Active Calls
Active Calls section allows you to monitor in real time the calls that pass through your dedicated softswitch. Each record in Active Calls will include the following parameters:
- To terminate a call, click "Stop", check a call's checkbox and click "Terminate Selected"
- Check "Poll Forever" checkbox if you want Active Calls list to be updated until you choose to stop (otherwise updating will stop in 5 minutes)
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Troubleshooting (Log Analyzer)
Unfortunately, sometimes neither ISDN/SIP errors nor Final/Current RVs provide sufficient information for determining why some calls do not connect. Log Analyzer aims to resolve exactly such cases. Providing your carriers with signaling logs can considerably reduce the time the carriers resolve your trouble ticket.
When started, Log Analyzer records call's signaling logs for the calls that match your criteria. Using information from Log Analyzer one can not only reconstruct the call flow, but also see what value was sent in each particular header or message.
Recording Call Logs
- Enter Log Analyzer
- Specify Phone Number and Originating IP (narrowing down the number of calls that match your criteria is very important in troubleshooting)
- Click "Start Logging"
- Clicking on the lens in "View" will open a file with call's logs in a new window .(To download call logs tick the call's checkbox and click "Download Selected".)
Note: We only display 100 of the most recent Log Analyzer records in the web interface. Although the previously recorded information is stored in our databases, it can only be accessed by our technicians.
Note: In case RTP proxy was enabled for a call, the RTP proxy statistics will be displayed at the bottom of the call logs.
IMPORTANT. If you do not have sufficient knowledge of SIP and H.323 protocols, you can still record the logs on your own and contact HostedSwitch® Support via email or Chat. Please take into account that armed with the information from Log Analyzer we would probably able to investigate the issue at hand in a matter of minutes, while all other means can take hours or days.
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Email Reports
On Email Reports page you can specify what Reports you want to receive via email and how often:
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Alerts & Notifications
Quality Alerts
In order to receive Quality Alerts via email enable this option on Email Alerts page.
For more detail, please read Quality Routing article.
Customer Balance Alerts
In order to receive email alerts when your Customer's balance is almost exhausted enable Balance Alert on Email Alerts page.
Payment Notifications
HostedSwitch® sends 3 types of Payment Notifications:
- Payment Reminder
- Payment Accepted
- Payment Due
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Account Activity Logs
Account Activity Logs allow you to monitor what actions your employees make in your account.
